When We Fix Things

Games change, rules get updated and writers occasionally misread a help screen. When an article on Saengerhalle turns out to be wrong or out of date, we would rather fix it quickly and openly than leave it standing. Here is how the fixing works, step by step.

What counts as a mistake

• Factual errors: a rule described wrongly, a feature that works differently, a term misdefined.
• Outdated details: a game mechanic or a regulation that has since changed.
• Misleading wording: anything that could read like a promise of winnings, or that makes a game sound cheaper than it is.
• Missing safeguards: an article without the age, limits and local-law reminder that every piece should carry.

How to report one

Email us at the address on Ring the Bell. The most helpful reports include the page address, the sentence or section in question and, where possible, where you saw the correct information, such as a game's help screen or an operator's published rules.

What happens next

1. We read it. Every report is read by the editor, Tansy Drummel, usually within a few working days.
2. We check the source. The writer of the article goes back to the primary source: the game's own rules, the operator's terms or the official text of a regulation.
3. We decide. If the report is right, the article is corrected. If it is partly right, we clarify the wording. If we see it differently, we write back with our reasons.
4. We update the page. The corrected text goes live and the article's update date changes so returning readers can see it has been revised.
5. We reply. Whoever reported the issue hears back from us, whatever the outcome.

Bigger rewrites

Sometimes a small fix reveals that a whole article needs rethinking, for example when a topic has moved on or when an older piece no longer meets our standards for tone. In those cases we rewrite the article at the same address, keeping its title and subject. Our older pieces on the online slot scene in Southeast Asia, such as the drivers behind slots' appeal in Indonesia, have been revised this way.

What we will not change

We do not alter articles because someone wants a game or operator presented more favourably, and we do not remove safety reminders on request. Corrections are about accuracy, never about promotion.

Our own checks

Readers are not the only ones looking. The team reviews older articles from time to time, starting with the halls that change fastest, such as Game Tech. If you would like to know more about how articles are written in the first place, see The Hall and Its Writers.